How Do I Submit SASSA Appeal for R370?

Here’s the simple way to submit your SASSA appeal:

1. Open this link: https://srd.sassa.gov.za/appeals/appeal
2. Enter your ID number and the same phone number you used when applying
3. Type the OTP you got on your phone
4. Choose the month you want to appeal for
5. Explain clearly why you are appealing
6. Upload documents to support your reason
7. Click the button that says “Submit an appeal”
8. Read and agree to in Declaration and Consent Documents
9. Wait for the ITSAA team to review and give their final decision

Why is my appeal still showing pending?

If your appeal is pending, it means they are still checking your case. It hasn’t been approved or rejected yet.

Appeal Accepted: This means your appeal worked and you will now receive the grant money.

Appeal Rejected: This means your appeal didn’t go through and you still do not qualify for the grant.

Does SASSA accept multiple month appeals?

No, you can only appeal for the month your application was rejected. SASSA doesn’t allow appeals for many months at once. Make sure you send your appeal within 30 days of rejection.

Why was my grant rejected?

These are some common reasons:

• You filled in wrong or incomplete details
• Income is higher than what SASSA allows
• Submitted more than one application using the same ID

How to fix this problem?

• Call SASSA on 0800 60 10 11
• Choose option 3 to talk to a helper
• Ask them to file your appeal through the call

Why is my SRD appeal taking so long?

It can take a few weeks or even months. Normally, SASSA tries to respond within 60 to 90 days. Sometimes it takes more time because:

• There are too many appeals to review
• Need to double-check your details
• Your monthly income must be under R595 to qualify

What if my SRD Appeal gets rejected again?

Here’s what you can do:

• Check the reason for rejection given by SASSA
• If it’s not clear, call them to understand the reason
• Make sure your information is correct
• Double-check if you really meet all the rules
• Get help from free legal services or local support centers
• If you believe the rejection is wrong, you can take it to the High Court
• Keep checking for any updates in SASSA rules or process

Why did my SASSA application fail?

These are some main reasons that your application for SRD R370 grant has been rejected:

• Your ID and name don’t match government records
• More income than allowed
• Getting money from NSFAS (student fund)
• Already receiving UIF or other grants
• According to records, the person may have passed away
• Main earner of family may have died or gone to jail for 6+ months
• You’re younger than 18 or older than 60

What to do if your application didn’t go through?

• Check the reason why it failed
• Best way is to call SASSA helpline 0800 60 10 11
• Or visit the nearest SASSA office to get help

What happens when your appeal is successful?

If your appeal is approved, you don’t have to do anything else. The monthly grant money will be sent to your bank account every month.

SASSA uses an automatic system to check if you still qualify, so as long as your situation stays the same, your payments will continue. No need to reapply again.

Just make sure your phone number and bank details are correct so you don’t face delays.

Contact Details for sassa status check appeal

If you want to ask about your appeal or share your concern, here are ways to contact:

• Email: grantenquiries@sassa.gov.za
• Appeals Email: grantappeals@dsd.gov.za
• Call: 012 312 7727 or 0800 60 10 11
• WhatsApp: 082 046 8553
• Fax: 086 534 3124 or 086 216 371
• Post: Private Bag X901, Pretoria, 0001
• Twitter: twitter.com/OfficialSASSA
• Facebook: facebook.com/SASSANewsZA

FAQs: Sassa Appeal