Fixing Identity Verification error Solutions

Seeing the message ‘Identity Verification Failed’ can be a big problem, especially when you’re waiting for SASSA grant money. It often causes delays and confusion. Many people, including yourself, may not know how to check their grant status or what to do next to fix this issue and continue getting help.

How do I fix identity verification failure?

Here are a few simple steps you can take to fix and update your information:

• Check your information: Make sure your ID number and bank details are correct. Even a small mistake can cause problems.
• Match your documents: Your ID details should be the same as the information you gave to SASSA. If they don’t match, it can stop your profile from getting verified.
• Use correct papers: Always use your real documents when filling out or changing anything in your SASSA application.
• Check your bank info: Wrong bank details might not stop verification but can delay your payments. Make sure your account number and branch code are correct.
• Update with Home Affairs: Sometimes, your personal changes (like name or birthdate updates) are not yet updated in DHA records. Make sure any changes are done there too.

Biometric verification

SASSA uses different ways to check who you are.

• They use face recognition to match your photo with the one in your ID or their system.
• They also check your ID digitally, matching the info in your document with what’s saved in the national database.
• In some cases, they may use fingerprint scanning to confirm your identity, though it’s not always required.

Appeal decision

It’s normal to get a ‘Persona Verification Failed’ status, but don’t worry — it can be fixed. You just need to make sure all your information is correct and follow the steps properly. By appealing and checking your details again, you can solve the issue and receive your SASSA SRD grant.

Contact SASSA

Contact Number	Call the SASSA toll-free number (0800 60 10 11) for help.
SASSA Offices	You can also go to the nearest SASSA office for in-person support.
Stay Updated	Follow SASSA’s official pages to get the latest updates.

Why does Identity Verification fail?

Reasons for ID verification issue

If your SASSA status says ‘Identity Verification Failed,’ it means your information doesn’t match what the Department of Home Affairs has. This can happen if your name, surname, or ID number has mistakes or if your records haven’t been updated with new changes.

This step is also important to make sure no one can claim the R350 grant more than once using different IDs.

How does SASSA confirm Beneficiary Identity?

Here’s how SASSA checks your identity when you apply for the SRD R370 grant:

• You must give all the needed documents during the application.
• SASSA checks your information with Home Affairs to confirm it matches.
• Make sure all your details are correct when you apply so there are no problems in the system.

How to appeal failed ID status?

1. If your ID verification still fails, you can ask ITSAA to review your application.
2. It may take a bit of time, as they check your information in different databases used by SASSA.
3. This checking process can take up to 3 months. During this time, keep an eye on your application status.

Frequently asked questions