Methods to Change phone number for SASSA SRD?

If you want to change phone number for the SRD R370 grant or any other grants like Disability, Old Age, Care Dependency, or Child Grants, follow these simple steps.

SRD change cellphone number online

You can easily change your SRD grant phone number on the SASSA website by following these steps:

1. Go to https://srd.sassa.gov.za/sc19/contact.
2. Pick the “Change Phone Number” option.
3. Type in your 13-digit ID number and your 6-digit application ID.
4. Click on the “Submit” button to confirm who you are.
5. You’ll be taken to another page where you’ll be asked to confirm your email.
6. Enter the email you used for your grant and your new phone number.
7. Hit “Submit.”
8. You’ll then be asked why you are changing your number. Pick the correct reason from the list.
9. After that, you’ll get an OTP (one-time password) on your new number.
10. Put the OTP code on the website and press “Submit” to confirm the change.

Once your number is updated, SASSA will send you a message to let you know. It may take around 14 days for SASSA to confirm your new number and update your payment info.

SASSA change phone number on WhatsApp

• Save this number: 082 046 8553 on your phone.
• Open WhatsApp and send a “Hi” message. You’ll see a list of options.
• Pick the option that says “Update Personal Details.”
• Type your ID number and any other details asked to confirm your identity.
• Enter your new phone number when asked. Make sure it’s correct.
• Once your info is checked, your phone number will be changed.

SASSA change phone number without OTP

If you want to change your phone number without using an OTP, you need to talk to SASSA directly. Here’s how you can do that:

Call SASSA’s Toll-Free Line

• Dial 0800 60 10 11 and ask them to update your contact number.
• An agent will ask a few questions to confirm your identity.
• Once everything matches, your number will be updated in their system.

Find your application ID

If you lost your application ID, don’t worry. You can get it again by doing this:

• Go to the SRD status check page.
• Type in your ID number and your old phone number.
• Click “submit,” and your 6-digit application ID will appear at the top.

How to Report SRD Lost phone number?

If your phone or SIM card is stolen or lost, and it was linked to your SRD application, do the following to update your contact info without using an OTP:

1. Go to this link: https://srd.sassa.gov.za/sc19/auth
2. Enter your ID number.
3. This tells SASSA that your number has been changed without your permission.
4. Choose “Yes” or “No” to confirm.
5. Once you confirm, you’ll get a message saying your report has been sent.
6. Get a new SIM card with the same number by showing your ID. You won’t need to change the number again for your grant.

Reasons to Update Your SRD Phone Number

Here are some reasons why you might need to change your number:

You lost your phone or it was stolen.
You applied with an old SIM and later changed it.
You typed the wrong number in your application by mistake.
Someone else’s number was used, and now you can’t reach them.

FAQs – SASSA Change phone number